FAQs
Shopping from us is easy!
Select the product you’d like to buy. Create a login or proceed with guest login:
- Add products to your cart or just hit Buy Now
- Choose or Add delivery address
- Add a working phone number and email address.
- Use a preferred payment mode and confirm the order
Happy shopping.
So you are stuck in a traffic jam, or you are relaxing on a lazy Sunday afternoon. You don't feel like booting up your laptop in your free time. We have a great idea, listen to your playlist, relax and also shop for your favorite products on-the-go on our mobile URL (www.skavij.in) and your shopping is on.
You can view the status of your order by going on your Order Acknowledgement page.
1. Please visit Carrier website link provided in shipment information.
Status of Order:
a) NEW - Your order hasn't been processed yet.
b) PENDING - Your order has been processed and is waiting on the designer to dispatch your order.
c) DISPATCH - Your order has been dispatched. You should receive or should have received an email at this point with the tracking Information. Please visit Courier partners website to get latest update on where your courier has reached.
d) COMPLETE - This is an estimate that you have received your package and order has been marked as complete by the designer. Please contact us immediately in case you have not yet received the item
Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on skavij.in
Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns.
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you.
You can also track its status by visiting My Orders and Track.
Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.
You can request for the item to be replaced or returned by visiting My Orders. Use the ‘Return’ option here & fill out the details of the issue so that we can help you.
We’ll send you an e-mail & SMS once you’ve successfully placed your order! We’ll also let you know as soon as the seller ships the item(s) to you/warehouse along with the tracking number(s) for your shipment(s).
A hard copy of the invoice is sent along with your order. If you have not received a hard copy you can request for a soft copy.
Please check after 24 hours as the tracking ID for your order will take some time to be activated once it’s shipped.
Unfortunately, we are unable to honor requests for specific delivery dates, however rest assured that we will deliver by the promised delivery date.
